Careers

Join Our Team

Interested in working at D & P Communications? We'd love to meet you! Please find more information about our available positions below. If we currently do not have any open positions, fill out the form on the bottom of the page and we'll keep you posted.  Thank you!

OPEN POSITIONS

Business IT Technician


The Business IT Technician is primarily responsible for the installation, maintenance, and troubleshooting of commercial customers, from micro businesses to enterprise level accounts. The services offered to commercial clients include traditional phone service, Internet connectivity, and video service, managed internal networking (switches, routers, access points), desktop PC support, IP-based phone systems, and internal communications cabling.

Responsibilities and Duties

  • Accomplishes the installation, maintenance, testing, troubleshooting, and repair of switches, structured cabling, and other telecommunications equipment in the field to ensure optimum service delivery, network usage, and quality.
  • Ensures compliance to customer specifications and company requirements.
  • Ensures all installs and repairs are completed on time and within budget.
  • Serves in a technical consultant role in coordination with business sales and customer service during the new client sales process.
  • Maintains professional dress and communications on site, as a representative of D & P Communications.
  • Works within established procedures to maintain appropriate customer and facility records.
  • Supported services include HFC and FTTB data, video, and voice, fixed and point to point wireless for businesses, Hosted PBX, Digium Switchvox Phone Systems, large business deployments such as Active Ethernet, Private LAN, and more.
  • Accomplish installation, troubleshooting, and integration of services to customer's internal network.
  • Determine customer needs and design solutions to meet those needs for Managed IT clients.
  • Properly define on site what is D & P responsibility and what is not, and quote accordingly using time and materials procedures.
  • Overtime will be required to meet obligations as needed.
  • Part of Business on-call rotation.

Qualifications, Experience and Training

  • Previous experience in a related role required (Field Technician, Support Technician, Network Technician, or related).
  • Previous experience in on premise telecommunications installation, support, or administration, with focus on telephony solutions, Internet and cable service, and phone system support preferred.
  • Previous experience in fiber, coax, CAT5/6 termination preferred.
  • Training/Experience in an IT related field preferred.

Physical Requirements

  • Ascend/descend ladders to remove and rearrange equipment.
  • Occasionally work in attics, basements, crawl spaces, and other similar places as project requires.
  • Ability to push/lift up to 25 pounds regularly.
  • Bending at the waist, sitting, kneeling, climbing, walking, crouching, and reaching overhead as job may require.
  • Regularly required to use repetitive motion, type, and communicate over the phone and in-person.
  • Must be able and willing to complete physical work in the field, on premise, and in year-round weather conditions when required.
  • Must have a valid driver’s license.

 

Technical Support Representative

D & P Communications has an immediate opening for a full-time Technical Support Representative.

Responsibilities: 

  • Serve as the first point of contact for customers seeking technical assistance over the phone, email, chat and in person.
  • Perform troubleshooting through diagnostic techniques and by asking pertinent questions.
  • Determine best solution to trouble reports using correct internal systems and processes.
  • Effectively lead the customer through the problem-solving process, maintaining a professional and courteous phone manner.
  • Provide accurate information to customers about services and timelines, properly setting expectations.
  • Record events and ongoing issues in trouble ticket logs.
  • Close out issues by updating customer status and systems information.
  • Provide customer feedback and notice of ongoing issues to team and management.
  • Participate in the provisioning and configuration of customer equipment and server profiles, as well as information upkeep, across all technologies.

Qualifications, Experience and Training:

  • Proven experience as a helpdesk technician or another IT customer support role preferred.
  • Demonstrable technical ability with a working knowledge of internet technologies and best practices.
  • Understanding of computer systems, devices, and how Internet and telecom services are deployed and maintained.
  • Willingness to learn and expand knowledge to provide IT support in the areas of Cable/Video, Internet, and Voice services, as well as Managed IT services. Needs to be able to learn and adapt to many different deployments and troubleshooting platforms relevant to these services.
  • Ability to efficiently diagnose and resolve complex technical issues.
  • Excellent verbal and written communication skills.
  • Customer oriented.
  • Training/Experience in an IT related field preferred.

Physical Requirements:

  • Ability to occasionally push/lift 25+ pounds.
  • Occasionally ascend/descend a ladder to adjust equipment.
  • Bending at the waist, sitting, kneeling, climbing, walking, crouching, and reaching overhead as job may require.
  • Regularly required to sit, use repetitive motion, type, and communicate over the phone and in-person.
  • Must have a valid driver’s license.

 

Outside Plant Technician

D & P Communications Outside Plant Technician performs work associated with the installation, maintenance, and troubleshooting of outside plant facilities and customer equipment.

Responsibilities

  • Install, move or remove telecommunication equipment, underground or building wire, cable, and associated equipment.
  • Install and troubleshoot voice, video and data services over multiple mediums.
  • Maintain up-to-date knowledge of equipment and services to answer customer questions.
  • Maintain customer rapport by listening to concerns and answering questions.
  • Responsible for the correct, safe, and efficient locating of underground facilities. Taking time to thoroughly locate underground facilities in an area, accurately marking the location and completing the necessary paperwork.
  • Perform construction work, such as digging holes, unreeling, pulling and laying wire and cable.
  • Operate power equipment such as chain saws and hydraulic equipment such as aerial lifts (buckets), diggers-derricks mounted on trucks, hand tools, etc.
  • Load tools and equipment onto trucks and/or trailers.
  • Working knowledge of handheld electronics, including smart phones and tablets.
  • Read and interpret engineering plans.
  • Wear appropriate safety equipment and abide by all safety policies and procedures
  • Keep reports and records and perform other duties as may be assigned.
  • Other duties as assigned.

Physical Requirements

  • Ability to push/lift up to 50 pounds regularly.
  • Bending at the waist, sitting, kneeling, climbing, walking, crouching, and reaching overhead as job may require.
  • Ascend/descend ladders to remove and rearrange equipment.
  • Regularly work in attics, basements, crawl spaces, and other similar places as project requires.
  • Regularly required to use repetitive motion, type, and communicate over the phone and in- person.
  • Must be able and willing to complete physical work in the field, on premise, and in year-round weather conditions when required.
  • Valid driver’s license and acceptable driving record required.
  • Must be able to obtain a valid Commercial Driver’s License (CDL).

STAY CONNECTED

Please Submit Your Information if You're Interested in Joining the D&P Team!

Fill out the form below and let us know what department you are interested in. If we don't have any current openings we we'll keep your information on file and notify you once a job is posted in your area. 

Send Resumes to jobs@d-pcomm.com
or Fax (734) 279-2640

Name (required) Phone (required) E-mail (optional) What Department Are You Interested In?

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Our Blissfield office is TEMPORARILY CLOSED for renovations, however you can still drop payments off in the drop box. For additional assistance, all other offices remain open or you can contact us at (800) 311-7340.

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